How does the Waitlist Feature Work?
How does the Waitlist Feature Work?
The waitlist is set according to your departments rules. Once the max number of people allowed off has been reached, users will have the option to join a waitlist for the day. The list is organized in the order of which requests come in with timestamps.
To View the Waitlist
To View the Waitlist
Open your Off Roster list in the Roster View to view any pending requests.
To Override the Waitlist
To Override the Waitlist
Navigate to the Roster
Open to the day the requested time off takes place on
Select the Employee who you would like to force off on the Roster
Select Manage Shift
Click Split or Modify
Click the check box for 'Employee Off'
Select time off type type
Read warning
Select override
Save Roster
How to Remove Someone From the Dashboard
How to Remove Someone From the Dashboard
Remove From Dashboard and All Positions
Remove From Dashboard and All Positions
Navigate to the Roster and open the Shift Planning Tool
Navigate to Personnel Patterns and search the users name
Remove them from their current position by setting the Assignment end to the day prior to the current date. Once set hit Publish.
Navigate to the Employee Page
Search for the employees name
Open their profile
Edit Account Control by selecting the pencil icon
Select Deactivate
Block Access to the Dashboard and Prevent Notifications
Block Access to the Dashboard and Prevent Notifications
Preserving an employees position on Roster while also blocking them from the dashboard is a bit trickier.
Navigate to the Employee Page
Search for the employee name in the search bar
Open the employees personal profile
Edit Employee Info using the pencil icon in the upper right hand corner
Delete the employees phone number to prevent SMS notification
To prevent log in change the employee email
Example: [email protected]
This will prevent the user from utilizing the magic link or password resets
Please Note: If the employee is blocked from their department email this step is not required.
Edit Account Control by selecting the pencil icon
Select Change Password
Follow the prompt to change the password
Who all is affected when I publish a change to the Shift Planning Tool (Default Roster)
Who all is affected when I publish a change to the Shift Planning Tool (Default Roster)
Directly affected employees:
Employees completely unassigned from the shift plan, or with changed assigned dates.
Event assignments will remain the same.
Time-offs, Light Duties, and Extended Leaves will be cancelled.
Shift trades will be cancelled and the hours refunded.
Full and partial override assignments will be deleted.
Employees with unchanged assigned dates, but changed locations or times.
Light Duties, Extended Leaves, Overtimes, and Event assignments will remain the same.
Shift trades will be cancelled and the hours refunded if:
The receiver will not be certified to cover the planned positions of the sender
OR
The planned assignments of the sender will not fully cover the shift trade duration.
Time-offs will be cancelled if the planned assignments of the employee will not fully cover the time off duration.
Full and partial override assignments will be deleted.
Employees with updated leave dates:
For the duration of the updated leaves:
Event assignments will be deleted.
Time-offs will be cancelled.
Shift trades will be cancelled and hours refunded.
Full and partial override assignments will be deleted.
Indirectly affected employees:
Employees with invalid override assignments due to removed position, changed position requirements, or reserved apparatus.
They will be relocated to their planned assignments, or floater at times not covered by their planned assignments.
Employees receiving a shift trade that was cancelled due to changed planned assignments of the sender.
Why is the System Preventing a Vacation Entry?
Why is the System Preventing a Vacation Entry?
This could be due to a number of reasons:
The Max Allowed Off limit has been reached and your department has not implemented the waitlist feature.
Please contact your administrators if you believe this is a mistake.
You don't have a shift scheduled for the day you are trying to request.
The system only allows users to have time off the days they are scheduled to work.
Why am I not Receiving Notifications?
Why am I not Receiving Notifications?
Check your notification preferences to ensure your are set to receive notifications for that action type.
Check department delays, in your Department Settings is there a delay for messages set? If yes discuss internally if this setting should be updated.
Our dashboard is set to process notifications every 15 minutes. This can cause a slight delay in messages being sent, please wait 15 minutes from the time the change was made. If the issue is still occurring please reach out to Stationwise for assistance in troubleshooting.
Why are Signed and Approved Timecards Reverting?
Why are Signed and Approved Timecards Reverting?
Stationwise has it set so that if any assignment changes are made after a timecard has been signed and approved it gets reset. This ensures that changes to payroll are acknowledged on the employee and admin level.
APT Requests are not Appearing in Roster 'Off Roster' List
APT Requests are not Appearing in Roster 'Off Roster' List
This is most likely due to the start time of the APT request. For example if your department has a default shift start time of 8am but the Apt request has a start time of 7am, this will trigger the APT request to trigger on the prior days Roster.