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Common Questions

Questions commonly asked by departments

Updated over 2 months ago

How does the Waitlist Feature Work?

The waitlist is set according to your departments rules. Once the max number of people allowed off has been reached, users will have the option to join a waitlist for the day. The list is organized in the order of which requests come in with timestamps.

To View the Waitlist

  1. Locate an employee who has requested the day off

  2. Navigate to their personal calendar

  3. Select the day of the request

  4. Select 'View Waitlist'

To Override the Waitlist

  1. Navigate to the Roster

  2. Open to the day the requested time off takes place on

  3. Select the Employee who you would like to force off on the Roster

  4. Select Manage Shift

  5. Click Split or Modify

  6. Click the check box for 'Employee Off'

  7. Select time off type type

  8. Read warning

  9. Select override

  10. Save Roster

How to Remove Someone From the Dashboard

Remove From Dashboard and All Positions

  1. Navigate to the Roster and open the Shift Planning Tool

  2. Navigate to Personnel Patterns and search the users name

  3. Remove them from their current position by setting the Assignment end to the day prior to the current date. Once set hit Publish.

  4. Navigate to the Employee Page

  5. Search for the employees name

  6. Open their profile

  7. Edit Account Control by selecting the pencil icon

  8. Select Deactivate

Block Access to the Dashboard and Prevent Notifications

Preserving an employees position on Roster while also blocking them from the dashboard is a bit trickier.

  1. Navigate to the Employee Page

  2. Search for the employee name in the search bar

  3. Open the employees personal profile

  4. Edit Employee Info using the pencil icon in the upper right hand corner

    1. Delete the employees phone number to prevent SMS notification

    2. To prevent log in change the employee email

      1. Example: [email protected]

      2. This will prevent the user from utilizing the magic link or password resets

      3. Please Note: If the employee is blocked from their department email this step is not required.

  5. Edit Account Control by selecting the pencil icon

  6. Select Change Password

  7. Follow the prompt to change the password

Why is Scheduled Overtime and Vacation being Canceled When I Make Changes in the Shift Planning Tool?

When our system registers an employee as 'unassigned' it cancels all of their Overtime and Vacation.

To avoid this when altering an employees schedule but they are staying on the same shift, do not unassign them from their current placement. Simply add them to the new position and override their current assignment.

This will prevent the employee from being unassigned and preserve their scheduled time off and overtime. Be sure to read the warning before publish showing the changes that will be made.

Please Note: If the new position is a partial shift, i.g. going from a 24 hour shift to 12 hours, their vacation will be canceled. Staffers will need to download their current vacation CSV, edit the entries to match the partial shift, and re-upload the users picks.

Why is the System Preventing a Vacation Entry?

This could be due to a number of reasons:

  1. The Max Allowed Off limit has been reached and your department has not implemented the waitlist feature.

    1. Please contact your administrators if you believe this is a mistake.

  2. You don't have a shift scheduled for the day you are trying to request.

    1. The system only allows users to have time off the days they are scheduled to work.

Why am I not Receiving Notifications?

  1. Check your notification preferences to ensure your are set to receive notifications for that action type.

  2. Check department delays, in your Department Settings is there a delay for messages set? If yes discuss internally if this setting should be updated.

  3. Our dashboard is set to process notifications every 15 minutes. This can cause a slight delay in messages being sent, please wait 15 minutes from the time the change was made. If the issue is still occurring please reach out to Stationwise for assistance in troubleshooting.

Why are Signed and Approved Timecards Reverting?

Stationwise has it set so that if any assignment changes are made after a timecard has been signed and approved it gets reset. This ensures that changes to payroll are acknowledged on the employee and admin level.

APT Requests are not Appearing in Roster 'Off Roster' List

This is most likely due to the start time of the APT request. For example if your department has a default shift start time of 8am but the Apt request has a start time of 7am, this will trigger the APT request to trigger on the prior days Roster.

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